COVID-19: Click here for the latest information about Rialto’s management of this situation.

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COVID-19: Management Updates

COVID-19: MANAGEMENT UPDATES

Rialto Building Management has been proactively monitoring the situation, adjusting management of the building as appropriate, and preparing for future contingencies. Updates to the Rialto community can be found on this page.

Dear Tenant Representative,

Re: Rialto End of Trip Facilities to Temporarily Close

THIS HAS BEEN SENT TO ALL TENANT REPRESENTATIVES.  PLEASE FORWARD THIS ADVICE TO ALL STAFF AS SOON AS POSSIBLE.

In the interest of protecting our community’s health, the decision has been made to close these facilities until further notice.   This decision has been taken in response to measures recently taken by the Australian Government to close gymnasiums, leisure centres and other facilities of a similar nature.  The End of Trip facilities will be closed from 5 pm Thursday, 26 March, until further notice. 

To access your Locker and remove your belongings after this date, please email the Security Control Room at rialto.security@rialto.com.au to arrange a time to be escorted into the End of Trip facilities.

Please note, the bike storage facilities will still be accessible at this time under the normal terms and conditions.

Further updates from Rialto Building Management with regards to COVID-19 will continue to be posted on the dedicated COVID-19 page on the Rialto website as well as on the Portal. For information from the state government about Covid-19 refer to the Department of Health’s COVID-19 resources.

Also please encourage your staff to check out the new online fitness and learning offerings on the Rialto portal including continuation of the Leadership Labs learning series and the Qi Gong training sessions.  We hope this will assist your employees with maintaining their wellbeing as they adjust to new ways of working during the Covid-19 situation.

Thank you for understanding. Should you have any questions or concerns, please contact me by email.  

Kind regards,

 

Lincoln Emsley,

Customer Relationship Manager

Dear Tenant Representative:

Important update: Changes to Rialto building access

As part of our ongoing management of the COVID-19 situation, access to the building will require your building access card, effective Wednesday 25 March.  You will only be able to access the building via your access card as Rialto will be in ‘secure mode’.  PLEASE ADVISE YOUR TENANCIES:

Any Rialto tenant who needs to be onsite will need to carry their access card with them in order to gain access to the building, and to your tenancy. Therefore, you will swipe to gain entry to the Lobby, then again at the lifts.

Please ensure you swipe in using your own access card rather than following a colleague who has already swiped in. This will enable Building Management to ascertain the number of people in the building at any one time.

Not all access cards are programmed for 24/7 access to the building, and as such, these card users will need to contact Security via the intercom button outside the entry doors.

Should there be an essential reason to meet face to face, visitors coming into Rialto will also need to contact Security via the intercom button outside the entry doors, then sign in at Concierge. You must greet your guest in the Lobby and escort them to your tenancy.

In the unlikely requirement of visitors during this time, please be aware they will be required to check-in at the Concierge desk. Please ensure you and your guest keep a distance of 1.5 metres when engaging with concierge or fellow colleagues.

If you or anyone in your team requires an access card, or needs an existing card to be reprogrammed, please contact Security via email at: rialto.security@rialto.com.au.

Further updates from Rialto Building Management with regards to COVID-19 will continue to be posted on the dedicated COVID-19 page on the Rialto website as well as on the Portal. For information from the state government about Covid-19 refer to the Department of Health’s COVID-19 resources.

If you have any questions or concerns about these new arrangements, please reach out to me.

 

Lincoln Emsley

Customer Relationship Manager

Dear Tenant Representatives,

Re:  Covid-19 and access to Rialto – please respond

No doubt your business is mobilising plans to minimise onsite presence in response to the recent announcements from state and federal government regarding shutdown of non-essential activities.  Please advise RPM via email to lincoln.emsley@rialto.com.au of the following:

  1. What modified workplace arrangements are you implementing?
  2. Roughly what numbers of employees do you anticipate having onsite during the remainder of this month, if any?
  3. Have you notified security at rialto.security@rialto.com.au of any changes to your access arrangements including tenancy access and lift access?
  4. Have you cancelled any unnecessary after-hours air-conditioning bookings on the Rialto helpdesk? (Call security with any questions on 9617 5428 with any questions about this.)
  5. Have you notified the cleaning providers of changes to your tenancy cleaning requirements at sergiob@consolidated.com.au?
  6. Have you cancelled or redirected all deliveries including milk, fruit, newspapers, stationery, mail, and courier deliveries as appropriate? (RPM cannot take responsibility of your deliveries.)

PLEASE PROVIDE YOUR RESPONSES TO THE ABOVE AS SOON AS POSSIBLE, AND IN ANY EVENT NO LATER THAN CLOSE OF BUSINESS TOMORROW.

Also, be aware of the following changes to building access and lift arrangements:

  1. Commencing tomorrow, access to the building will be in secure mode. Should you have any concerns about this arrangement, please call me to discuss as soon as possible.  Please instruct your employees who need to be onsite that they will need to carry their access card with them to swipe into the building.  Please request that they stop and swipe rather than following a colleague in who has swiped.  This will enable Management to understand numbers of personnel in the building at any one time. We note that not all access cards are programmed for 24/7 access and advise that, as is the case on evenings and weekends, these card users will need to contact security via the intercom button outside the entry doors. Should there be an essential reason to meet face to face, or you have a staff member without an access card we recommend you instruct such persons to contact security via the intercom button outside the doors.  If anyone in your team requires an access card, or an existing card to be reprogrammed, please contact rialto.security@rialto.com.au.
  2. Lifts are being re-programmed to travel after one call, in order to reduce multi-person lift journeys. We do not anticipate an increased wait time given low volumes of passengers.

Updates from RPM about management of the Covid-19 situation will continue to be posted on the dedicated Covid-19 page on the Rialto website.

For information from state government about Covid-19 refer to the department of health’s Covid-19 resources.

Your sincerely,

 

Lisa Atkins

General Manager, Rialto

Dear Tenant Representative,

This communication is to update you on two important developments relating to Covid-19 at Rialto:

  1. Premier’s announcement of impending shutdown of non-essential activities

Today Premier Daniel Andrews announced the impending shutdown of all non-essential activities in Victoria.  We are awaiting further detail about the implementation of this.  As a matter of high priority please:

    • Advise us if your business includes operations at Rialto that are likely to be deemed essential by state government, and which will require site access for this purpose. Advise this by email to lincoln.emsley@rialto.com.au.   A member of our team will then be in contact to work through the details with you.
    • For all non-essential businesses, prepare your teams to operate remotely, and advise our team if there is any support you require. The previous Covid-19 update dated March 19 contains a list of things to consider as your business moves to remote operation.
    • For any staff members performing an essential activity onsite, ensure they have a valid access card, as access to Rialto will likely be by access card only commencing Tuesday morning. For any queries in this regard please contact rialto.security@rialto.com.au
  1. Covid-19 confirmed case Rialto Level 50 South Tower

Today Rialto Property Management (RPM) was informed of the following:

    • On Tuesday a visitor to Rialto spent the afternoon in a tenancy on Level 50 from 12:45pm to 4:20pm. He spent the entirety of his visit within the tenancy apart from one trip to the men’s toilets on that floor.
    • On Wednesday he developed symptoms of Covid-19
    • On Thursday he was tested for Covid-19
    • On Saturday he received a confirmed diagnosis of Covid-19. The health authorities were contacted
    • The tenant will close their office until at least the 27th and several employees will remain in self—isolation for 14 days in accordance with health authority guidance
    • Rialto Property Management were informed of this today and immediately commenced contacting the tenants on this floor.

Things to be aware of:

    • There is currently an ongoing regime of frequent bio-cleans of all common area high-touch areas including lifts, lift call buttons, door handles, handrails, and bathrooms
    • Air conditioning is being operated with very high levels of fresh air intake
    • In an abundance of caution an additional bio-clean of skyrise lifts and other high touch areas has been conducted today. The tenancy in question will be cleaned tomorrow.

For all tenant communications relating to the management of the Covid-19 situation at Rialto please refer to this link on the Rialto website www.rialto.com.au.

For operational matters relating to Covid-19, or to report a confirmed case within your tenancy, please contact Senior Facilities Manager Melissa Rose at melissa.rose@rialto.com.au  or Mobile 0405 188 252.  Feel free to call me with any other questions you may have.

Your sincerely,

 

Lisa Atkins

General Manager, Rialto

19 March 2020

Dear Tenant Representatives:

Re:  Covid-19 Preparedness update

Following our update of March 16, here are some further updates and information about Rialto’s management of the unfolding Covid-19 situation, and things tenants need to consider.

Where to look for information about Rialto’s Covid-19 management

There is a page on Rialto’s website dedicated to updates on Rialto’s Covid-19 management.  This will be continually updated with all RPM communications and announcements about the situation.

What should you do if a confirmed case of Covid-19 is identified in an employee based at or visiting your Rialto tenancy?

In light of the evolving situation it is not necessary to notify RPM of suspected cases, but you must immediately notify RPM when you become aware that an employee or recent visitor to your premises has been diagnosed with a confirmed case of Covid-19.

  • Please immediately inform building management via an email to Senior Facilities Manager Rose@Rialto.com.au and cc General Manager Lisa.Atkins@rialto.com.au. RPM will respect and preserve the confidentiality of this information and the privacy of affected parties.
  • Consult with Victoria Department of Health and Human Services and follow all directions.
  • For further specific advice please visit dhhs.vic.gov.au/coronavirus or phone the dedicated hotline (open 24 hours a day, 7 days a week) on 1800 675 398.

Things to consider as you adjust your workplace practises

Many tenants are modifying their workplace practises in a broad range of ways including optional flexible work practises, mandatory working from home, mandatory split teams working onsite and offsite, as well as some temporary office closures.  As you consider what is best for your business and employees, please consider the following:

  • Advise RPM: Communicate material changes to RPM via email to lincoln.emsley@rialto.com.au
  • Advise cleaners: Update your cleaners if the changes impact the levels of cleaning required in your tenancy, by contacting Contract Manager Sergio Birk at sergiob@consolidated.com.au
  • Advise Security: If you require changes to access to your floor or your tenancy or any other changes to security arrangements please advise security via rialto.security@rialto.com.au
  • Tenant Representative Communication: Ensure someone in your team is monitoring the emails of your designated tenant representatives and forwarding tenant broadcasts to the appropriate leaders within the business as necessary.  This is a vitally important role and needs to be taken very seriously to ensure good communication with Building Management.  If you would like to add to or amend your list of designated tenant representatives, please call Lincoln Emsley on 0403 922 277.
  • Fire Wardens: According to the AS 3745-2010 section 6.3.1 (Planning for emergencies in facilities), there shall be sufficient personnel trained in all positions within the Emergency Control Organisation (ECO) to allow for projected absences.  Please ensure your wardens have communicated any relevant information regarding the warden roles and responsibilities should there be no remaining wardens in your tenancy. Please contact Rialto Security Manager, David Peel: security.manager@rialto.com.au with any questions about this.
  • Clean desk policy: if you have requested additional cleaning and sterilising within your tenancy, then take steps to facilitate the effectiveness of these measures, including requesting your employees to leave their desks and other work surfaces clear at the end of each day.
  • Register visitors: Consider registering all visitors on arrival and departure at your premises for contact mapping purposes.

Other things to be aware of:

  • RPM is now operating with split teams working from separate locations within Rialto and offsite to ensure continuity of operation of the precinct. When raising work orders for maintenance work please be aware there may be a slight delay in responding to non-urgent items as a result.  Please contact Senior Facilities Manager Melissa Rose on 0405 188 252 with any queries or concerns about this.

Please share this update with all those across your business to whom it might be relevant.  Routine operational questions should be directed to Senior Facilities Manager Melissa Rose at  Melissa.Rose@Rialto.com.au.  Please also feel free to call me on 0416 090 183 if there is important information that you would like me to be aware of or urgent support that you require.  We will of course continue to monitor and update you as the situation develops.

Your sincerely,

Lisa Atkins

General Manager, Rialto

Dear Tenant Representatives:

Re:  Covid-19 Preparedness update

As the Covid-19 situation unfolds, Rialto’s Property Management team (RPM) continues to implement precautionary measures to ensure the safety of Rialto’s occupants, while monitoring the situation and preparing for contingencies.  These measures are taken in accordance with guidance from state and federal governing bodies, Knight Frank Australia, and Rialto’s risk consultants.  This communication is to update you on important questions you may have.

RPM’s strategic response to Covid-19

RPM has established a task force which meets daily to

  • Assess developments and guidance from authorities and update response plans accordingly
  • Assess response plans of our key contractors and suppliers
  • Test RPM’s capacity to operate all essential functions remotely should the need arise
  • Plan and prepare to safely operate the building by a skeleton crew should the need arise
  • Review building procedures including loading dock and security control room procedures for registering contractors and delivery persons
  • Review all emergency management procedures and test emergency notification processes
  • Oversee proactive preparations of the RPM team and key contractors, including the establishment of a second RPM office and the splitting of the RPM, cleaning and security teams to protect continuity of operations.

Proactive measures that are being implemented

  • Hygiene measures: 
    • Hand sanitiser stations are positioned at pedestrian entrances to Rialto and at Concierge desks
    • Regular sterilising of high-touch common area surfaces has been introduced, along with additional training in hygiene and sterilising practises for all cleaning staff
    • Plans are being prepared for prioritising hygiene cleans over other less essential Cleaning functions should a shortage of cleaning staff emerge
    • Signage is being posted throughout the precinct to remind occupants of safe hygiene practises and Covid-19 protocols
    • Soap in all base building bathrooms is being replaced with antibacterial soap.
  • Social distancing and exclusion measures
    • The calendar of free activities, events and classes is being suspended
    • RPM employees and contractors are required to avoid all non-essential meetings and gatherings and stay home if unwell, if they have recently travelled through high risk areas as defined by the Australian Government on Smartraveller.gov.au, or

if they have had close contact with a confirmed case of Covid-19 while that person was infectious (close contact is face to face for at least 15 minutes or in the same closed space for at least two hours).  

  • Supply chain security
    • Generous provisions of requisitions and supplies necessary for the cleaning and operation of the building have been procured and stored securely on site. 
    • Spare parts and construction materials for maintenance and projects have been pre-ordered as appropriate.
  • Air conditioning:  Over the past two months RPM has been operating Rialto with a moderately increased level of fresh air intake to our HVAC systems.  This is now being increased substantially.  The operation of air conditioning systems has not been addressed by the governing Australian health authorities, but this measure is being undertaken in an abundance of caution, in consultation with our mechanical and risk consultants, and in accordance with Australian Standards.  You may experience some impacts in temperature and humidity control as a result. 
  • Change to dry cleaning drop off:  Going forward dry cleaning will not be accepted by concierge but will instead need to be deposited in the drop box in Level B outside the End of Trip Facilities.  Concierge can answer any questions you may have about how to register for a Rialto dry cleaning bag for dropping your laundry, or you can call Sew Stunning on 0411 318 204.           

Steps you can take

  • Planning:
    • You should prepare your own response plans and activate your business continuity plans if you have not already done so
    • Be aware there is a risk of reduced cleaning capacity as Covid-19 spreads, and consider strategies for reducing tenancy cleaning scopes if necessary, and how you will manage cleaning and waste removal in the event of a significant drop in cleaning resourcing.  Consider ordering in your own cleaning equipment in readiness. 
    • Follow government advice and stay informed, paying particular attention to Victoria’s Department of Health and Human Services website

https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

and Worksafe’s guidance for employers at

https://www.worksafe.vic.gov.au/safety-alerts/exposure-coronavirus-workplaces.

  • Communicate with your employees:
    • Encourage them to familiarise themselves with the symptoms of COVID-19 via the Victoria Department of Health and Human Services website at  dhhs.vic.gov.au/coronavirus  and seek medical advice by telephone immediately if they show the symptoms
    • Direct them to self-isolate if they have had close contact with someone who has tested positive for COVID-19 while they were infectious (ie face to face for at least 15 minutes, or in the same closed space for at least two hours)
    • Remind your employees of any resources that are available to support them with their emotional well being and mental health, such as any Employee Assistance Program your business offers, and/or the Rialto pastoral care program mentioned below.      
  • Hygiene
    • Please request that your employees use the hand sanitisers as they enter the building
    • If not already done, tenants should consider increasing the scope of their tenancy cleaning to encompass regular sterilising of your workplace.  For tenancy cleaning queries please contact Rialto Cleaning Contract Manager, Sergio Birk at sergiob@consolidated.com.au.
    • Provide your employees with information about hygiene practises, and provide hand sanitiser, antibacterial wipes, tissues and lidded bins throughout your tenancy.
  • Social distancing and exclusion:
    • Please require any employees in your workplace to self-isolate if they feel unwell or if they have recently travelled through a high-risk destination as defined by the Australian Government’s Smartraveller.gov.au Website or if they become aware of a case of close contact.  If they suspect they may have Covid-19 they should seek medical assistance by calling their GP and call the dedicated Covid-19 hotline at 1800 675 398.
    • If not already done, consider arranging for non-essential staff to work from home and implement flexible working arrangements as appropriate
    • Minimise onsite meetings and do not invite visitors onsite if they have recently returned from a high-risk area.
  • Deliveries: 
    • Minimise deliveries to your tenancy.  Deliveries of personal shopping should be directed to peoples’ homes, and regular deliveries should be managed through bulk orders rather than frequent deliveries.  Many businesses, including RPM, have suspended catering.

Responding to a Confirmed Case of COVID-19

Please immediately inform building management via an email to Senior Facilities Manager at Melissa.Rose@Rialto.com.au and a call to General Manager Lisa Atkins at Mobile 0416 090 183 if you become aware of a suspected or confirmed case of COVID-19 in your workforce.  RPM will respect and preserve the confidentiality of this information and the privacy of affected parties.  Upon becoming aware that an occupant of or visitor to Rialto has tested positive for COVID-19, RPM will make a building announcement as soon as practically appropriate.  Ongoing announcements will be made as necessary to update building occupants about the situation.    

In the event of a confirmed case:

  • RPM will contact government health authorities and will follow the guidance and directions of emergency services and government health authorities
  • You should implement your own response plan and promptly notify building management and government health authorities
  • You should then follow the advice of the health authorities, which may include:
    • Persons identified as having close contact with the confirmed case to isolate
    • Evacuate or isolate certain areas of the tenancy or precinct
    • Cleaning and sterilising of impacted areas in the tenancy and/or the precinct.
  • RPM will follow the directions of government health authorities, which may include:
    • Vacating or isolating certain areas of the property
    • Cleaning impacted areas.

In the event of a tenancy or part of the precinct being vacated on the advice of government health authorities, reoccupation will only occur after the authorities have confirmed it is safe to do so.  Rialto’s cleaning providers have a specialist response team to assess and deliver all necessary cleans including forensic cleans in response to such a situation, in accordance with their Pandemic Management Plan, and have all the necessary equipment and training to do so.

Q:  What supports are available for emotional wellbeing of employees?

Rialto is fortunate to have an onsite pastoral care program, Wellbeing Hub @Rialto, with two pastoral care workers onsite who are qualified to have a conversation about any stress or emotional impacts generated by these current events.  This service is available to all members of the Rialto community free of charge.  Consultants can be reached at:

Paul.cameron@convergeintl.com.au or 0409 338 996

Christine.cohen@convergeintl.com.au or 0421 456 106.

Please share this update with all those across your business to whom it might be relevant.  Routine operational questions should be directed to Senior Facilities Manager Melissa Rose at  Melissa.Rose@Rialto.com.au.  Please also feel free to call me on 0416 090 183 if there is important information that you would like me to be aware of or urgent support that you require.  We will of course continue to monitor and update you as the situation develops. 

Your sincerely,

Lisa Atkins
General Manager, Rialto

Dear Tenant Representatives:

As you are aware from our previous communication, Rialto Property Management is continually monitoring developments and health authority recommendations relating to Coronavirus Covid-19.  This is being done in consultation with the management of Knight Frank Australia and Rialto’s risk consultants.

As a result, Rialto’s International Women’s Day event which was scheduled for Wednesday March 11 has been indefinitely postponed along with all other events organised by building management involving large groups of guests including the upcoming tenant representative morning tea.

To assist with the proactive management of this dynamic situation, we request that all tenants immediately report to the building management team should there become an occurrence of COVID-19 amongst your employees based at or visiting Rialto.

Please remind your employees that hand sanitiser stations have been positioned at all pedestrian entrances and encourage your employees to use these when entering Rialto.  Please also request that all employees stay home if they are feeling unwell, or if they are returning from an affected region.

Should you require any additional cleaning services, please contact Rialto Cleaning Contract Manager, Sergio Birk: sergiob@consolidated.com.au.

Attached are some materials from the World Health Organisation which you may find useful within your tenancy.

For further updates on government advice relating to COVID-19, please refer to:
Australian Government – Department of Health
Victorian Department of Health and Human Services
World Health Organisation

The below measures have been in place since January and are ongoing:
– Increased sterilising of common area surfaces including door handles, lift control pads and call buttons, handrails, and escalator railings;
– Replacement of cleaning products with Hospital Grade disinfectant;
– Ongoing training of cleaning staff on safe hygiene methods;
– Implementation of free-standing hand sanitiser stations at pedestrian entrances;
– Increasing intake of external air into towers’ air handling units (has not been recommended by health authorities but has been undertaken as a proactive measure).
We are also in the process of replacing all hand soap with hospital grade antibacterial soap in bathrooms and facilities at Rialto.

In addition we are working closely with all providers to ensure continuity of service and supply chain while undertaking contingency planning. We have instructed all providers to exclude employees from site if they are recently returned from an affected country. Like many of our suppliers, Knight Frank Australia (your Rialto Property Management provider) has suspended all business travel and non-essential business events and mandated the exclusion of employees returning from affected countries.

Should you have any further questions, please contact me on the details below.

Regards,

Elisa Giampa
Facilities Manager

Dear Tenant Representatives:

In light of the recent outbreak of the Novel Coronavirus, Rialto Property Management has implemented the following:

Increased frequency of surface cleaning and disinfecting in base building common areas.
Implementation of enhanced safety and hygiene equipment and measures, with associated additional training, for all base building and tenancy cleaning staff.
Introduction of alcohol-based hand sanitiser stations at South and North tower Concierge Desks.

If required these measures will be updated in response to further advice from health authorities.  As you assess the measures that you consider suitable within your tenancy, the below links may be of assistance.

Australian Government – Department of Health

Victorian Department of Health and Human Services

World Health Organisation

Should you require additional cleaning services within your tenancy, please contact Rialto’s Cleaning Contract Manager, Sergio Birk: sergiob@consolidated.com.au.

Regards,

Lincoln Emsley
Customer Relationship Manager

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